Patient Care Coordinator Fully Remote - US

A2Z PHYSICAL THERAPY LLC

Future Opening: Patient Care Coordinator

Full Time • Fully Remote - US
Benefits/Perks
  • Competitive Compensation
  • Careers Advancement  
  • Paid Vacation & Sick Leave
  •  Supportive & Collaborative Remote Team Culture 
a2z Physical Therapy is a Maryland-based company hiring a Remote Patient Care Coordinator with a background in home health or physical therapy.

Job Summary:

As a key member of our administrative team, you’ll manage patient scheduling, facilitate communication between therapists and clients, and ensure accurate documentation throughout the care process. This is a fully remote role supporting our growing home health services. We're looking for a proactive, detail-oriented, and compassionate professional to help deliver seamless care behind the scenes.  

This role is vital to our success in managing in-home therapy across multiple counties, and we’re looking for someone who is empathetic, organized, proactive, and thrives in a fast-paced healthcare setting.


Responsibilities:
  •  Serve as a welcoming and responsive first point of contact for patients and referral partners (phone, text, and email). 
  •  Collect, verify, and input patient demographics, insurance, and referral information into EMR systems.
  • Assign therapists based on patient needs, therapist availability, and travel zones. 
  •  Coordinate intake of referrals from physicians, hospitals, and home health agencies.
  • Schedule patient appointments and manage the appointment calendar. 
  • Use of physical therapy platform, Microsoft Office, and other computer programs.
  • Communicate with physical therapists regarding any updates or changes to their schedule.
  •  Communicate updates and changes to therapists and administrative staff in real-time. 
  •  Assist with claims tracking, coding issues, and documentation requests as needed.
  • Support the hiring and onboarding process for field staff (PTs, PTAs, & NPs).
  • Participate in team meetings and assist with quality assurance initiatives.

Qualifications:
  • High school diploma or higher (Required) 
  •  Minimum 1 year of experience in a home health or physical therapy setting (Required) 
  •  Prior experience with scheduling, patient intake, and EMR use 
  • Strong administrative and organizational skills
  •  Strong knowledge of medical terminology, especially related to therapy and orthopedics 
  • Ability to multitask and prioritize tasks effectively
  • Speaks Spanish but is not required. 
  • Comfortable using:
    • Microsoft Office
    • Google Workspace
  •  Therapy scheduling or EMR software (e.g., TheraOffice, RevConnect, myHealthPoint)

Schedule: 
  • 40 hours a week 
  • Monday - Friday 
  • 6:00 am - 2:00 pm 

This is a remote position.

Compensation: $19.00 - $24.00 per hour




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